I called the customer service toll-free number of a major financial services institution and when a person finally got on the call (after innumerable prompts to authenticate my identity). I heard a baby crying first. Then an adult.

Yes, wailing (the baby).

“Somebody’s working from home,” I said.

Apologizingly, she admitted many of the customer service people do. What has the world of client service come to? If everyone jumped off a cliff….well, you know the rest.

OK, I am sympathetic to people working from home (I do!) but I am not a multi-billion-in-assets company.

I fully respect working parents, working-from-home, working hard for the money.

But the “quiet, honey” part of the call was unexpected.

Or does it become something I have to get used to?

There is no outside distractive noise on my call or zooms when I answer. Or throughout the communication.

Just me.

Better not be on yours. There, I said it…