Every service or product has its fault. And if technology is in the mix, that’s even more complicated.
For 2 months I have collaborated with an online service to allow colleagues and prospects to secure a timeframe in my Outlook calendar.
I tend to root for the little guy, the start-up, the slightly more agile service so I deliberately chose a smaller player than the big behemoth in the field of calendar accessibility.
I was wrong. The one I chose took over 2 monthly payment cycles to provide any workable service, still not working properly, so after numerous zoom screen share sessions and emails asking them when their IT guru would be back in touch, I’ve had it.
Cue the crickets. Two charges to my credit card. One last warning, if you are listening, and just in case you need to learn customer service, see the graphic to the right.
In my businesses, I cannot operate the way they do. So I hold them to the standard my clients hold me. I adhere to the rules of earned business. I am rightfully challenging their service promise and its charges.
I never argue with my clients. If I know that they are 100% wrong, I do their job and then fire them! I learn from my mistakes and move on. I never invoice a job until I know that client is happy. If it is wrong, I do it over at my expense. That’s the way I do business. I am “old school”.