traffic-lights-466950_1920We must be credible and concise on LinkedIn. It’s a business platform, after all.

Allowing misunderstood credentials, claiming the ability to reproduce the same miraculous results time after time, and vague language that can be misinterpreted: all of these must be carefully managed out of your profile, for clarity’s sake.

This is especially important for regulated industries, such as financial services, risk management and insurance, and closest to my heart, legal services. In the former two, there are compliance officers who determine what can and cannot be said; in the latter, ethics standards are set by bar associations.

Yet there will be misunderstanding. Yes, these can be managed by forethought. Yes, this is uncomfortable.

Then these issues need to be addressed, logically and factually, to show the other party how their perception(s) is/are not correct, or that they have been misled, and then insert the inspiration to resolve the issue, quickly and effectively.

But in some cases, the ensuing careful negotiation and education of your clients can be essential to successfully satisfying, and hopefully, retaining, the client under more respectful and honorable circumstances.

Yes, conflict when resolved can improve relationships.

I will expand on Problem/Analysis/Solution in the next 3 blog posts here.

To all of the above points, I was interviewed by Jane Beddall of Dovetail Resolutions in her podcast series “Crafting Solutions to Conflict” in which I shared some thoughts on effectively preventing and managing conflicts for my clients. Here’s the link to the podcast: 
I hope it helps you at some point, when you eventually need this information.